WHAT OUR CUSTOMERS SAY

It's been an absolute pleasure working with you at SmugMug- thank you for all your help and support over the past year. The service that we have received from Fit-tech has been top notch and I know the gym is in good hands!

Hi, I am very satisfied and believe all recall service was performed. As I have been so impressed with your company..i have mentioned to a few friends that you were standing behind a recall since 2003.. And they all seem very impressed with your company. Excellent service!!! The people who came were polite, helpful and efficient..and came right on time. Thank you, I can use my treadmill again!!!

Manager - Forge Homestead Apartments Good Afternoon! I wanted to reach out to you and let you know i was very impressed with the service guy who came out today Mike Walker. Mike Walker took it upon himself today to inspect the machine very thoroughly and discover several pins stuck at the very bottom of the machine in the track that was causing all these problems all this time! He also check some of the other equipment noticing that another machine needed a belt. This was above and beyond what was expected of him and we are so so THANKFUL! I wanted to pass this along to you in hopes that Mike can be recognized for his outstanding customer service and all around great job!!

On a side note, I just wanted to let you know that the technicians who come out are always super friendly, professional, and thorough. We appreciate it so much.

I’m a long-time member of the Downtown Berkeley YMCA where, among other fitness activity, I use a large variety of cardio equipment. For a number of years, I have been very impressed with the exceptional caliber of one of your staff, Jude, who manages to keep this large number of machines running smoothly. He is very conscientious, well-organized, pro-active in finding and fixing problems before they become serious, and an excellent problem solver. The other day, I was on a stationary bike and I became aware of someone standing behind me. When I turned around, there was Jude, who had walked by the room in the hallway, and heard through the corner of his ear, a strange noise, and he was trying to figure out which bike was the culprit. I had been aware of this irritating noise from across the room and was planning to report it when I finished my workout. But, it was the kind of noise that I was anticipating would be difficult to describe. Thankfully, Jude beat me to it. And I’m sure the next time I come to the Y, that bike will be fixed. It makes such a difference to have a person of Jude’s caliber maintaining equipment. From time to time, I go to another YMCA, where the maintenance of cardio equipment leaves a lot to be desired. So, I know how important good maintenance is and how much better and more satisfying the workout is. Kudos to Jude for his fine work and to your company for making him available to the Downtown Berkeley YMCA.

I have a Cybex Arc that I love and was having a small technical problem with it. I called Cybex International and was given the names of two repair technicians in my area. The first one I called couldn't fit me in for over a week. Fit-Tech, on the other hand, could service my Arc the same day that I called. They accommodated my schedule, the technician arrived on time (early in fact) and my machine was repaired in less than 20 minutes. The overall experience was so positive--so much so that I took a few minutes to call their headquarters to let them know how amazing their customer service is! I highly recommend Fit-Tech and kudos to the rest of the team!

The replacement arrived yesterday afternoon. It looks great and seems to function well. I would like to thank you and your very fine staff for all the help and support you gave this matter. This is why we will always continue to do business with you. Thanks a ton!

We really like Shawn. He is pretty awesome! He gets the job done.

Just wanted to pass along Kudos to you for Kenny. Great fellow, nice, courteous, and knowledgeable, although he hadn't seen the combination of LifeFitness model and console (a Track Connect) before. As a retired engineer I quite enjoyed working with Kenny. We also had a nice technical discussion regarding the Life Fitness equipment. So thanks again! and I await Kenny's return.

Hello, I just wanted to pass along that I'm so happy that the two techs that came by yesterday were able to successfully fix my recumbent AFG 2.0 AR bike yesterday. Kudos! You guys rock!I'm very relieved the bike is finally fixed and we now have a qualified and reliable service company, Fit-Tech to do future business that actually delivers true customer service and provides qualified technicians.

Great work at Skycrest Community – appreciated!

Thank you Mike, you’ve always provided us great service as long as I’ve been working here.

Thank you for all the help, Mike! Having our treadmills serviced and buying 2 from you, our girls trimmed down in weight and were very successful this season. From a 7-3 season last year, we became league champions 10-0, 1st place in the South County tournament, 1st place in the Salinas Unified School District tournament & 3rd on the North High tournament. You, fit -tech and staff was part of our success. Thank you again for all the help, Mike.